Cancellations and Returns
At Headwind, we're committed to ensuring your satisfaction with every purchase. Our 7-day Easy Returns Policy is designed to make your experience smooth and worry-free. If you need any assistance, don't hesitate to reach out - we're here to assist you.
Returns
You have a generous 7-day window to initiate a return from the date of delivery. Upon approval, we'll process your refund through the original payment method. Alternatively, you can opt for store credit, giving you the flexibility to use it for future online purchases at Headwind.
Return Methods
Returning products is a breeze with two simple options:
Eligibility for Return
To ensure a smooth return process, kindly adhere to the following guidelines:
Please note that certain product categories are exempt from our return and exchange policy. These include Bicycles, Trainers, Wheels, Floor Pumps, Frame Sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Triathlon Suits, Nutrition Items, Bike Cases/Bags, Sunglasses, and Smartwatches.
Please be aware that products sent back to us without prior confirmation or approval to initiate a return will not be our responsibility.
Return Process
Here's an overview of how our return process functions:
Before handing the product to the courier company, ensure proper packaging to safeguard against any transit damage. Items returned in damaged condition may be rejected.
Frequently Asked Questions
Q1: I've received the wrong item!
Q2: Some parts are missing from my order!
Q3: The product isn't functioning as expected!
Rest assured, we've got solutions for these scenarios and more. You have a comfortable 7-day period to initiate a return via our Returns Portal. To assist us in addressing the issue effectively, provide as much information as possible - clear pictures, videos, and a detailed description of the issue will be immensely helpful.
Thank you for choosing Headwind. Your satisfaction is our priority, and we're dedicated to resolving any concerns you might encounter.
Returns
You have a generous 7-day window to initiate a return from the date of delivery. Upon approval, we'll process your refund through the original payment method. Alternatively, you can opt for store credit, giving you the flexibility to use it for future online purchases at Headwind.
Return Methods
Returning products is a breeze with two simple options:
- Doorstep Pickup: For your convenience, we offer a hassle-free paid pickup service across most areas in India. This service comes at a nominal fee of Rs 350.
- Self Ship: If doorstep pickup isn't available in your pin-code area, or if you prefer, you can choose to courier the item back to our warehouse.
Eligibility for Return
To ensure a smooth return process, kindly adhere to the following guidelines:
- Products must remain unused, unwashed, and in a condition suitable for resale.
- Keep the original tags, manuals, and packaging intact when returning the product.
- Packaging should be intact, undamaged, unopened, and without signs of tampering.
- Ensure you possess a valid receipt or proof of purchase.
- When returning a purchased item, please include any promotional items that were initially shipped with it.
- Prioritize secure packaging to prevent damage or loss of parts during the transit process.
Please note that certain product categories are exempt from our return and exchange policy. These include Bicycles, Trainers, Wheels, Floor Pumps, Frame Sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Triathlon Suits, Nutrition Items, Bike Cases/Bags, Sunglasses, and Smartwatches.
Please be aware that products sent back to us without prior confirmation or approval to initiate a return will not be our responsibility.
Return Process
Here's an overview of how our return process functions:
- Initiate a return via our dedicated Returns Portal.
- After approval, if you've opted for Doorstep Pickup, we'll schedule the pickup. Otherwise, we'll provide you with the return address for sending the item to our warehouse.
- Upon receipt, we'll conduct a comprehensive inspection and quality check (QC) of the product(s). A successful QC will trigger the refund process.
- In case of a QC failure, we'll ship the product back to the address you provided.
Before handing the product to the courier company, ensure proper packaging to safeguard against any transit damage. Items returned in damaged condition may be rejected.
Frequently Asked Questions
Q1: I've received the wrong item!
Q2: Some parts are missing from my order!
Q3: The product isn't functioning as expected!
Rest assured, we've got solutions for these scenarios and more. You have a comfortable 7-day period to initiate a return via our Returns Portal. To assist us in addressing the issue effectively, provide as much information as possible - clear pictures, videos, and a detailed description of the issue will be immensely helpful.
Thank you for choosing Headwind. Your satisfaction is our priority, and we're dedicated to resolving any concerns you might encounter.